Frequently Asked Questions (FAQ)

Esadental is an e-commerce site reserved exclusively for legally qualified dental professionals, including dentists, dental technicians, dental hygienists, orthodontists, clinics, and dental laboratories.

Yes. Registration allows you to create a customer profile where you can track orders and register your tax details.

Yes, if the order has not yet been processed. Contact our customer service as soon as possible. We will check whether it is possible to make changes or proceed with cancellation.

NB: Order cancellation or the return of non-defective products is subject to approval. For all purchases (including those made by private customers), in the event of cancellation a management fee equal to the transaction costs (1.9% + €0.25) will be retained. Depending on the payment methods used, the retained transaction cost may vary.

By logging into your personal area, you can check the progress of the order at any time. Regarding the shipping status, once the order has been processed, we will send you an email containing the tracking code so you can monitor the shipment.

We accept the main payment methods, including credit cards, PayPal, advance bank transfer, and installment payments via Klarna.

Unless otherwise stated, the prices displayed on the website are excluding VAT and are intended for professionals in the sector. The total amount of taxes will be calculated directly at checkout.

Tax documentation (invoice) is issued by Esadental in electronic format, based on the data entered at the time of registration on the site or when placing the order.
Therefore, it is necessary to provide the billing details (VAT number, unique code and/or PEC) to proceed with the order.

Delivery times vary depending on product availability and the order destination. Generally, if a product is not available in stock, the restocking times are 6/10 business days. The order is processed as soon as the product becomes available. Once the order has been shipped, the delivery times are 1/2 business days in Italy and 72 hours for the islands.

Only in Italy, shipping is free for orders exceeding the threshold of 150 euros excluding VAT.

For all international orders, shipping costs will be calculated at checkout

Yes, Esadental also ships to Europe with dedicated rates available during the purchasing process.

For the delivery of ordered goods, Esadental uses TNT with 24/48-hour delivery throughout the national territory (72 hours for the islands). It uses FedEx for international shipments.

You will receive an email with the tracking number as soon as your order has been handed over to the courier. For this reason, it is important to enter a valid email address during the purchasing process.

Returns are handled in compliance with the terms of sale found on the Terms and Conditions page. We invite you to contact our customer service before making any return.

Contact us promptly, attaching photographs of the product and the packaging. We will investigate the issue and provide you with a solution as quickly as possible.

Yes. For many pieces of equipment, specialized technical support and after-sales assistance are available.

You can contact us via:

• Telephone: +39 0832 318 687
• WhatsApp Helpline: +39 345 295 9860
• Email: marketing@esadental.it

Or through the other contact channels indicated on the website.

Yes. All products distributed by Esadental come from authorized manufacturers and comply with current regulations in the dental sector.

You can contact our customer service to find out the restocking times or receive an alternative proposal.

Certainly. Our sales and technical team is available to support you in selecting the solutions best suited to your professional needs.

Yes. We sell everything needed for a dental office and dental laboratory.

Our catalog includes consumables, medical devices, equipment for offices and laboratories, products for orthodontics, implantology, hygiene, sterilization, and much more.

By subscribing to the newsletter or our WhatsApp channel, or by following our social media pages. You will receive updates on promotions, new products, and training events.

Esadental offers enrollment in a premium subscription to obtain exclusive benefits. Enrollment is annual and costs 99 euros i.e. and allows you to get a 10% discount on every order and many other exclusive discounts on the catalog.

Yes. If you have a promotional code, you can enter it in the cart before completing the order.