1. DEFINITIONS
For the purposes of these general terms and conditions of sale on the website www.esadental.it, and in addition to the other definitions contained therein, the following terms shall have the meanings set forth below.
1.1 "General Conditions": all the sales conditions on the website www.esadental.it, applicable to the contractual relationship between Esadental Srl and the customer.
1.2 "Esadental Srl" or "Supplier" is the company that owns the website www.esadental.it and intends to sell products from its assortment via the Internet, limited to Italian territory, to healthcare and medical professionals for the performance of their professional activities. The company is based in Lecce at Via Parini, 50.
1.3 "Products": all products and/or goods and/or services marketed by Esadental Srl and part of its assortment.
1.4 "Customer": the buyer of the Products and Services, meaning the natural or legal person making the purchase.
1.5 "Website": the set of web pages viewable on the internet at www.esadental.it.
2. SUBJECT OF THE ONLINE CONTRACT
An "online" sales contract means a distance contract, i.e., a legal transaction concerning the products and services offered on the website, stipulated between Esadental Srl and the customer within a distance selling system organized by the supplier through its website.
3. CONTRACT FORMALIZATION
3.1 All contracts are concluded directly by the customer accessing the website where, by following the indicated procedures, they are guided step by step to the conclusion of the contract for the purchase of the product or service. Contracts can also be concluded by telephone communication by contacting the following number: 0832-318687
3.2 All purchase orders sent to Esadental must be complete in all parts and must contain the necessary elements for the exact identification of the Customer, the ordered products or services, and the delivery location of the goods.
3.3 The purchase order sent to Esadental constitutes a contractual proposal by the Customer expressed online.
3.4 The order confirmation from Esadental, sent to the Customer at the email address provided by them, confirms the order details and constitutes acceptance of the contractual proposal.
3.5 The contract is considered concluded, and binding for both parties, when the purchase order confirmation is sent to the Customer.
3.6 Esadental reserves the right, at its sole discretion, not to accept incomplete or incorrectly filled out orders.
4. PRODUCT DELIVERY TIMES AND METHODS
4.1 Esadental arranges to deliver the Products, selected and ordered by the customer according to the methods described in the previous article, through trusted couriers and/or shippers, or personally with its own representatives.
4.2 Delivery times, as stipulated by art. 6 of Legislative Decree no. 185/1999, do not exceed 30 working days starting from the day following the transmission of the order to Esadental.
4.3 The delivery of the Products is subject to payment by the Customer of the corresponding price using the chosen method among those made available by Esadental.
4.4 Fiscal documentation (invoice) is issued by Esadental based on the user coding data carried out at the time of registration on the website.
5. SHIPPING
5.1 ESADENTAL S.R.L. entrusts shipments for its customers to international express couriers capable of providing the best guarantees in terms of delivery and security. Depending on the size, weight, destination, or delivery times of shipments, ESADENTAL S.R.L. offers the logistical partner that best meets the needs.
5.2 Couriers used
For the delivery of ordered goods, ESADENTAL S.R.L. uses TNT with deliveries in 24/48 hours throughout Italy (72 hours for islands). It uses Fedex for international shipments.
5.3 Shipping costs.
FREE FOR ORDERS OVER 150.00 EUROS (before tax) (Italy only)
In Italy, for orders under 150.00 Euros (before tax), shipping costs amount to 12.00 Euros + VAT.
For all international orders, shipping costs amount to 35.00 Euros + VAT for up to 3 kg.
Above 3 kg, rates will be calculated based on the weight/volume of the packages.
Customers can check the amount of shipping costs applied to their carts during the ordering phase, before transmitting the order to ESADENTAL S.R.L.
5.4 What to do before signing the delivery document with the courier present
- Check that the number of packages matches the number indicated on the transport document (or courier delivery note);
- Check that the labels affixed to the packages show the correct address;
- Check that the external condition of the packages does not show any damage or tampering (e.g., closures with non-original tape but from the carrier, damaged packaging, etc.).
If any of the above anomalies are found, it is necessary to write a reservation on the delivery note specifying the type of anomaly found.
Please note: making a reservation is a right sanctioned by the civil code (art. no. 1698).
Alternatively, you can refuse the shipment, always stating the reason for refusal on the delivery note (partial delivery, incorrect address, damaged packaging).
5.5 What to do if the anomaly could not be detected in the presence of the courier
If damage to the material within an intact package is found and the shipment was made with one of our affiliated couriers, it will be necessary to promptly request authorization for return (RMA number) from ESADENTAL S.R.L. customer service, via email, no later than 5 calendar days from receipt of the purchased goods (the date on the delivery note will serve as proof).
In any case, the customer must send a return authorization request to ESADENTAL S.R.L. via email containing the following information:
- All shipment details: transport document number, document date, product code with anomaly, anomalous quantity;
- A description of how the package appeared upon receipt and the damage found.
After verification with the courier, ESADENTAL S.R.L. will communicate to the customer the authorization to return the damaged material, and subsequently, the replacement material will be shipped.
It is understood that transport anomalies will not be accepted after 5 calendar days from the receipt of the goods.
For information: info@esadental.it
6. PRICES
6.1 All selling prices of the Products indicated on the Website are expressed in Euros.
6.2 Unless otherwise indicated, Product prices exclude VAT and any other taxes.
6.3 The prices of individual Products, indicated on the Website from time to time, supersede and replace previous prices.
6.4 The prices applied are those indicated on the Website at the time of the Customer's purchase order.
7. PRODUCT CHARACTERISTICS AND AVAILABILITY
Products are not provided for trial. The Customer is responsible for the choice of ordered Products and their suitability for their needs.
Should an order exceed the quantities in stock, Esadental will accept the purchase only for available products and will inform the buyer by email whether said product will be available in the future and the expected time for procurement. Esadental undertakes to respect the communicated procurement times but these times are not binding.
Esadental is an authorized broker of medicinal specialties by the Ministry of Health, recognized with the following unique code assigned: BR00336.
8. ESADENTAL'S RESPONSIBILITY
Esadental is not responsible for disservices attributable to force majeure of any nature and kind, if it is unable to carry out the requested supply within the times agreed and foreseen by this contract. Causes of force majeure include, by way of example and not exhaustive, measures by Public Authorities, strikes by its own employees, employees of third-party companies or employees of carriers used by Esadental, as well as any other circumstance beyond its control or independent of it.
09. CUSTOMER OBLIGATIONS
09.1 The Customer undertakes, once the online purchase procedure is completed, to print and keep these General Conditions.
09.2 The information contained in the General Conditions must be viewed and accepted by the Customer before submitting the purchase order, in order to fully satisfy the condition referred to in articles 3 and 4 of Legislative Decree no. 185/1999. Acceptance takes place by ticking the appropriate box on the website. Failing this, the order cannot be executed.
10. RIGHT OF WITHDRAWAL AND REFUND
10.1 The right of withdrawal applies only if the product is defective or has missing parts. Therefore, all purchases deemed no longer useful after reception are excluded from the right of withdrawal.
10.2 The professional has the right to withdraw from the contract within 6 days of receiving the goods, by returning the goods subject to withdrawal to the seller, who will refund the price of the returned goods, retaining the order handling fees (see 10.3). It is specified that when the purchase of one good is combined with another good given as a gift, the right of withdrawal will be legitimately exercised by returning both goods purchased, given the accessory nature of the promotional good relative to the first.
10.3 For all orders, cancellation or return of compliant goods is subject to seller approval and will incur a handling fee equal to Shopify Payments Commission (1.9% + 0.25 € EUR).
10.4 To exercise the right of withdrawal, the consumer must contact Esadental Customer Service, providing the invoice details. In case of partial withdrawal, in addition to the purchase invoice, the customer must also communicate the item code(s) purchased that they intend to return. Within 48 hours of communication, the Consumer must send, by registered letter or fax, a written and signed declaration of their intention to exercise the right of withdrawal, summarizing all the data indicated and requested above, to: Esadental Srl, Via Parini, 50, 73100 Lecce.
10.5 Once authorization for the return of goods has been obtained, within 15 calendar days, the consumer must send, at their own expense, the goods for which they have exercised the right of withdrawal. Products must be returned intact, unused, and in their original packaging. In no case will cash-on-delivery or freight collect packages be accepted.
11. ELECTRONIC PAYMENTS
Payments made by credit card or other electronic forms are made via a secure connection, directly linked to the Bank that owns and manages the "online" payment service with which Esadental is affiliated. Esadental does not come into possession of the customer's credit card details and cannot be held responsible for any fraudulent use of the card in question.
12. MODIFICATIONS TO THESE CONDITIONS
Esadental reserves the right to modify the rules governing these General Conditions as well as the economic conditions applied to them. Changes unfavorable to the Customer will be communicated to the Customer by email to the last address provided by them. In case of unfavorable changes to the Customer, they may, within 15 days of receiving the relevant communication, withdraw from the contract. Otherwise, the changes will be deemed accepted.
13. PROBLEMS DISPLAYING PAGES
The customer must independently equip themselves with suitable equipment and software to connect to the Internet. If the customer is no longer able to view part or all of the Website, no charge or responsibility can be attributed to Esadental.
14. SERVICE SUSPENSION
Esadental reserves the right to suspend the visibility of the Website, in whole or in part of its functions, in relation to all needs connected with its efficiency and security. In these cases, Esadental, except for reasons of particular urgency, will notify customers by any means deemed appropriate and as soon as possible.
15. DISPUTES AND APPLICABLE LAW
15.1 Any dispute relating to the application, execution, interpretation and violation of the contract stipulated online by the Customer with Esadental is subject to Italian jurisdiction.
15.2 For anything not expressly provided herein, the applicable laws governing the relationships and situations provided for in the contract stipulated online by the Customer with Esadental shall apply.
15.3 The Court of Lecce is chosen as the competent forum.
Pursuant to articles 1341 and 1342 of the Civil Code, the Customer declares to have carefully read the General Conditions reported above in all its points and, after careful re-reading, to expressly accept all points.
16. PREMIUM CUSTOMER PROGRAM
Esadental offers users the opportunity to join the "Premium Customer" program, an annual subscription service that guarantees exclusive benefits, including dedicated discounts and reserved promotions.
The operational details and costs of the subscription are entirely governed on the dedicated page: Premium Customer Program.
The benefits and discounts related to Premium Customer status apply exclusively to orders placed during the subscription's validity period and are not retroactive. The Premium discount cannot be combined with other coupon codes or ongoing promotions, unless otherwise and expressly indicated.
The prices published on the Website are expressed in Euros and are exclusive of VAT. Users who have activated the Premium Customer subscription will see product prices already discounted according to their reserved Premium rate, after logging into their company account before completing the order.