1. DEFINITIONS
For the purposes of these general terms and conditions of sale on the website www.esadental.it, and in addition to the other definitions contained therein, the following terms shall have the meanings set out below.
1.1 "General Conditions": all the terms and conditions of sale on the website www.esadental.it, applicable to the contractual relationship between Esadental Srl and the customer.
1.2 "Esadental Srl" or "Supplier" is the company that owns the website www.esadental.it, which intends to sell products from its assortment via the Internet, exclusively within Italy, to professionals in the healthcare and medical market for the performance of their professional activities. The company is based in Lecce at Via Parini, 50.
1.3 "Products": all products and/or goods and/or services marketed by Esadental Srl and part of its assortment.
1.4 "Customer": the purchaser of the Products and Services, meaning the natural or legal person who makes the purchase.
1.5 "Website": the set of Web pages accessible on the internet at www.esadental.it.
2. SUBJECT OF THE ONLINE CONTRACT
An "online" sales contract means a distance contract, i.e., a legal transaction concerning the products and services offered on the website, entered into between Esadental Srl and the customer within a distance selling system organised by the supplier through its website.
3. CONTRACT FORMALISATION
3.1 All contracts are concluded directly through the customer's access to the website where, by following the indicated procedures, they are guided step-by-step to the conclusion of the contract for the purchase of the product or service. Contracts can also be concluded via telephone by contacting the following number: 0832-318687
3.2 All purchase orders transmitted to Esadental must be complete in all parts and must contain the necessary elements for the precise identification of the Customer, the ordered products or services, and the delivery location of the goods.
3.3 The purchase order transmitted to Esadental constitutes the Customer's contractual proposal expressed online.
3.4 The order confirmation from Esadental, sent to the email address provided by the Customer, confirms the order details and constitutes acceptance of the contractual proposal.
3.5 The contract is considered concluded, and binding for both parties, when the purchase order confirmation is sent to the Customer.
3.6 Esadental reserves the right, at its sole discretion, not to accept incomplete or improperly completed orders.
4. PRODUCT DELIVERY TIMES AND METHODS
4.1 Esadental arranges for the delivery of the Products, selected and ordered according to the methods referred to in the previous article, to the Customer via trusted couriers and/or shippers, or personally by its own appointed staff.
4.2 Delivery times, as stipulated by art. 6 of Legislative Decree no. 185/1999, shall not exceed 30 working days from the day following the transmission of the order to Esadental.
4.3 The delivery of Products is subject to the payment by the Customer of the corresponding price using the method chosen from those made available by Esadental.
4.4 The fiscal documentation (invoice) is issued by Esadental based on the user coding data carried out at the time of registration on the site.
5. TRANSPORT
5.1 ESADENTAL S.R.L. entrusts shipments for its customers to international express couriers capable of providing the best guarantees in terms of delivery and security. Depending on the size, weight, destination, or delivery times of shipments, ESADENTAL S.R.L. offers the logistical partner that best meets the needs.
5.2 Couriers used
For the delivery of ordered goods,ESADENTAL S.R.L. usesTNT with deliveries in 24/48 hours throughout the national territory (72 hours for islands). It uses Fedex for international shipments.
5.3 Shipping costs.
FREE FOR ORDERS OVER 150.00 EUROS TAXABLE (Italy only)
In Italy, for orders under 150.00 Euros taxable, shipping costs amount to 12.00 Euros + VAT.
For all international orders, shipping costs amount to 35.00 Euros + VAT up to 3 kg.
Above 3 kg, rates will be calculated based on the weight/volume of the packages.
Customers can check the amount of shipping costs applied to their carts during the ordering process, before transmitting the order to ESADENTAL S.R.L..
5.4 What to do before signing the transport document with the courier's representative present
- Check that the number of packages matches the number indicated on the transport document (or courier delivery note);
- Check that the labels affixed to the packages show the correct address;
- Check that the external condition of the packages does not show any damage or tampering (e.g., closures with non-original tape but from the carrier, damaged packaging, etc.).
Should any of the anomalies described above be found, it isnecessary to write "subject to inspection" on the delivery note, specifying the type of anomaly found.
Please note:adding a reservation is a right sanctioned by the civil code (art. no. 1698).
Alternatively, you can refuse the shipment, always stating the reason for refusal on the delivery note (partial delivery, incorrect address, damaged packaging).
5.5 What to do if the anomaly could not be detected in the presence of the courier
If damage to the material was found inside an intact package and the shipment was made with one of our affiliated couriers, it will be necessary to promptly request authorisation for return (RMA number) from ESADENTAL S.R.L.'s customer service, by e-mail, no later than 5 calendar days from the receipt of the purchased goods (the date on the delivery note will be taken as proof).
In any case, the customer must send a return authorisation request toESADENTAL S.R.L. via e-mail containing the following information:
- All shipping data: transport document no., document date, product code with anomaly, anomalous quantity;
- A description of how the package appeared upon receipt and the damage found.
After verification with the courier,ESADENTAL S.R.L. will communicate to the customer the authorization for the return of the damaged material and subsequently the replacement material will be shipped.
It is understood that no transport anomalies will be accepted after 5 calendar days from the receipt of the goods.
For information: info@esadental.it
6. PRICES
6.1 All selling prices of the Products indicated on the Website are expressed in Euros.
6.2 Unless otherwise indicated, Product prices are exclusive of VAT and any other taxes.
6.3 The prices of individual Products, as indicated on the Website from time to time, supersede and replace previous prices.
6.4 The prices applied are those indicated on the Website at the time the Customer places the purchase order.
7. PRODUCT CHARACTERISTICS AND AVAILABILITY
Products are not supplied for trial. The Customer is responsible for selecting the ordered Products and ensuring they meet their needs.
Should an order exceed the quantities available in stock, Esadental will accept the purchase limited to the available products and will inform the buyer via e-mail whether said product will be available in the future and the expected time for procurement. Esadental undertakes to respect the communicated deadline regarding procurement times, but these times are not binding.
Esadental is an authorised medicinal specialties broker by the Ministry of Health, recognised with the following Unique Code assigned: BR00336.
8. ESADENTAL'S RESPONSIBILITY
Esadental is not responsible for disservices attributable to force majeure of any nature and kind, if it is unable to perform the requested supply within the agreed and foreseen times of this contract. Causes of force majeure include, by way of example and not exhaustive, measures by Public Authorities, strikes by its own employees, employees of third-party companies or employees of carriers used by Esadental, as well as any other circumstance beyond its control or independent of it.
09. CUSTOMER'S OBLIGATIONS
09.1 The Customer undertakes, once the online purchase procedure is completed, to print and keep these General Conditions.
09.2 The information contained in the General Conditions must be viewed and accepted by the Customer before sending the purchase order, in order to fully satisfy the condition set forth in articles 3 and 4 of Legislative Decree no. 185/1999. Acceptance takes place by marking the appropriate space on the website. Failing this, the order cannot be executed.
10. RIGHT OF WITHDRAWAL AND REFUND
10.1 The right of withdrawal applies only if the product is defective or has missing parts.Therefore, all purchases deemed no longer useful after receipt are excluded from the right of withdrawal.
10.2 The professional has the right to withdraw from the contract within6 days of receiving the goods, by returning the goods subject to withdrawal to the seller, who will refund the price of the returned goods, retaining order management fees (see 10.3). It is specified that when the purchase of one good is combined with another good given as a gift, the right of withdrawal will be legitimately exercised by returning both goods subject to the purchase, given the accessory nature of the promotional good relative to the first.
10.3 For all orders, cancellation or return of compliant goods is subject to the seller's approval and will incur a 5% handling fee to cover administrative costs.
10.4 To exercise the right of withdrawal, the consumer must contact Esadental Customer Service, providing the invoice details. In case of partial withdrawal, in addition to the purchase invoice, the customer must also communicate the item code(s) purchased that they intend to return. Within 48 hours of communication, the Consumer must send a written and signed declaration by registered mail or fax containing the intention to exercise the right of withdrawal, summarising all the data indicated and requested above, to: Esadental Srl, Via Parini, 50, 73100 Lecce.
10.5 Once authorisation for the return of the goods has been obtained,within 15 calendar days, the consumer must send the goods for which they have exercised the right of withdrawal at their own expense. Products must be returned intact, unused, and in their original packaging. Under no circumstances will cash-on-delivery or freight collect packages be accepted.
11. ELECTRONIC PAYMENTS
Payments made by credit card or other electronic means are carried out through a secure connection, directly linked to the Banking Institution that owns and manages the "online" payment service with which Esadental is affiliated. Esadental does not come into possession of the customer's credit card data and cannot be held responsible for any fraudulent use of the card in question.
12. AMENDMENTS TO THESE CONDITIONS
Esadental reserves the right to modify the rules governing these General Conditions as well as the economic conditions applied to them. Any changes unfavorable to the Customer will be communicated to the Customer via email to the last address provided by them. In case of unfavorable changes to the Customer, they may, within 15 days of receiving the relevant communication, withdraw from the contract. Otherwise, the changes will be considered accepted.
13. PROBLEMS WITH PAGE DISPLAY
The customer must independently provide themselves with equipment and software suitable for connecting to the Internet. Should the customer no longer be able to view part or all of the Website, no charge or responsibility can be attributed to Esadental.
14. SERVICE SUSPENSION
Esadental reserves the right to suspend the visibility of the Website, in whole or in part of its functions, in relation to all needs connected to its efficiency and security. In such cases, Esadental, barring reasons of particular urgency, will notify customers by any means deemed appropriate and as soon as possible.
15. DISPUTES AND APPLICABLE LAW
15.1 Any dispute relating to the application, execution, interpretation and violation of the contract stipulated online by the Customer with Esadental is subject to Italian jurisdiction.
15.2 For anything not expressly provided herein, the legal provisions applicable to the relationships and situations provided for in the contract stipulated online by the Customer with Esadental shall apply.
15.3 The Court of Lecce is designated as the competent forum.
Pursuant to articles 1341 and 1342 of the Civil Code, the Customer declares to have carefully read the General Conditions set out above in all their points and, after careful re-reading, to expressly accept all of them.
16. PREMIUM CUSTOMER PROGRAM
Esadental offers users the opportunity to join the "Premium Customer" program, an annual subscription service that guarantees exclusive benefits, including dedicated discounts and reserved promotions.
The operational details and costs of the subscription are entirely regulated on the dedicated page: Premium Customer Program.
The benefits and discounts associated with Premium Customer status apply exclusively to orders placed during the subscription validity period itself and are not retroactive. The Premium discount cannot be combined with other coupon codes or ongoing promotions, unless otherwise and expressly indicated.
The prices published on the Website are expressed in Euros and are exclusive of VAT. Users who have activated the Premium Customer subscription will see product prices already discounted according to their reserved Premium rate, after logging into their corporate account before completing the order.